Terms of service

Velvet White Shop – Terms of Service

Last updated: 12 November 2025

Welcome to Velvet White Shop!
These Terms of Service (“Terms”, “Agreement”) govern your use of our website www.velvetwhiteshop.com and the purchase of our handmade products.

By accessing or using our website, you agree to be bound by these Terms.
Please read them carefully before using our store.

1. General Information

Velvet White Shop is a family-run handmade brand based in Patras, Greece, offering children’s décor and textiles such as bed canopies, pillows, garlands, rugs, and other handmade nursery accessories.

Our products are made with care and attention to detail. Small variations may occur due to the handmade nature of each item — these are part of the uniqueness and charm of handmade goods.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country or have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

3. Products & Descriptions

We strive to display the colors, sizes, and images of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product color or texture.

All items are handmade to order; therefore, small variations in size or shade are normal.

4. Pricing & Payments

All prices are listed in Euro (€) and include VAT (where applicable).
We reserve the right to modify prices or discontinue products at any time without notice.

Payments can be made securely via the payment methods offered at checkout (Shopify Payments, PayPal, etc.).

5. Shipping & Delivery

We ship worldwide from Greece.
Shipping times vary depending on the destination and product availability.

Estimated delivery times and costs are provided at checkout.
Velvet White Shop is not responsible for customs delays or import taxes applied by your country.

6. Returns & Refunds

Please refer to our separate [Return & Refund Policy] for detailed information on returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including product designs, photos, logos, and text, is the property of Velvet White Shop and is protected by copyright and intellectual property laws.

You may not copy, reproduce, or use any images or descriptions without prior written permission.

8. Personal Information

Your submission of personal information through the store is governed by our [Privacy Policy].
We value your privacy and only use your data to process orders and improve your experience.

9. Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions (related to product descriptions, pricing, promotions, or availability).
We reserve the right to correct any errors and to update or cancel orders if necessary.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate international, federal, or local regulations

  • To infringe upon our intellectual property rights

  • To harass, abuse, or harm others

  • To upload viruses or malicious code

  • To collect personal information of others without consent

11. Disclaimer of Warranties & Limitation of Liability

We do our best to ensure the highest quality and safety of our products.
However, Velvet White Shop shall not be liable for any indirect or consequential damages arising from the use or misuse of our products.

All items are intended for decorative purposes only and should be used under adult supervision.
Our products are not toys and should be kept away from fire or heat sources.

12. Governing Law

These Terms are governed by the laws of Greece and the European Union.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Patras, Greece.

13. Contact Information

For questions about these Terms, please contact us:

Velvet White Shop
📍 Patras, Greece
📧 Email: info@velvetwhite.gr
🌐 Website: www.velvetwhiteshop.com